Xerox Wins BLI Pacesetter Award: Intelligent Document Automation Solutions Provider from Keypoint Intelligence
Fairfield, NJ – Keypoint Intelligence, the world’s foremost market research firm and independent evaluator of print and smart technology hardware, software, and services, announces that Xerox has won the Buyers Lab (BLI) 2024-2025 Pacesetter Award: Intelligent Document Automation Solutions Provider. Based on research conducted in North America but applicable in all markets Xerox serves globally, this award recognizes Xerox as a leader in providing customers with intelligent document processing (IDP) and workflow automation services to support companies in their digital transformation (DX) journey.
“Intelligent document automation brings organizations’ digital transformation efforts to the next level,” said Jamie Bsales, Principal Analyst in Keypoint Intelligence’s Workplace Group. “Aided by advanced technologies such as IDP, artificial intelligence (AI), machine learning, and natural-language processing, these solutions and services can handle many of the manual tasks associated with document processing, such as extracting data from documents, classifying documents, routing documents to the appropriate people or departments, and managing document workflows. The key is partnering with a provider with deep expertise in all these areas and an understanding of how to make the technologies work together.”
To determine which document imaging and smart workplace vendors lead the market in providing advanced IDP solutions, analysts at Keypoint Intelligence conducted an in-depth study that drilled into more than 40 points of potential differentiation. Topics included market vision, demonstrated leadership in IDP, relevant product portfolio, proven ability to execute, and more. At the conclusion of the analysis, Xerox was deemed the winner of the BLI 2024-2025 Pacesetter Award: Intelligent Document Automation Solutions Provider.
Many factors contributed to the company’s strong showing. For starters, Xerox has assembled an integrated suite of technologies and functionalities for every step of the document journey, including Xerox-owned and third-party solutions that are seamlessly integrated. On the robotic process automation (RPA) front, its extensive bot catalog includes ready-to-use processes for finance, operations, sales and marketing, HR, administration, and legal departments within an organization. Moreover, Xerox offers advanced workflow automation managed services and maintains dedicated client solution development teams that will configure, build, and support solutions per client requirements. If there isn’t an existing bot for a process or workflow, Xerox will build one.
“Our research has shown that the overwhelming majority of IT-purchase decision makers need to rely on an outside partner to help them attain their DX goals,” Bsales added. “Xerox’s strong track record as a provider of customer-centric workplace technologies and content management solutions helped it stand out in this study. Also impressive is its unrivaled document-processing solutions portfolio—unique, MFP-resident ConnectKey apps as well as the extensible Xerox Workflow Central automation platform—serves as an onramp to the broader IDP and RPA suite of services.”
About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About BLI Pacesetter Awards
Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab Pacesetter Awards from Keypoint Intelligence recognize those document imaging OEMs that have shown market leadership in a variety of categories, including technologies, services, and key vertical markets.
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Carl Schell
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carl.schell@keypointintelligence.com